FAQ

1. How long are the shipping times?

U.K orders usually take 2-3 days for delivery, EU order take 3-9 days and U.S orders take between 1-14 days and upto 21 days elsewhere. Most items are delivered within 7-13 days from our warehouse, and you will also receive a tracking number to confirm the estimated time of arrival.

2. What's your return policy?

For small items we offer a full refund if there is a fault with the item and it is returned within 14 days. For larger items, we would require information of the fault by a screenshot or video before accepting the return.

Returns run counterproductive to our emphasis on sustainability; every return has a carbon footprint. So just send us an email of the issue along with a clear picture and we will send you a full refund. We encourage you to recycle the items if the product contains no hazardous materials.

3. Can I cancel my order?

Sometimes we process orders very quickly, and we may not be able to cancel your order before it's shipped. If you decide to change your mind once you have ordered the item and it has not been dispatched, just let us know and we will refund your item immediately.

4. What happens if I receive the wrong item?

If the item you received was the wrong order, colour, defective or otherwise not exactly what you wanted, then simply notify us and we will resolve the issue.

5. Do you offer exchanges?

We do offer exchanges, however, if for any reason you didn't get the item you expected, just inform us and we will send you a replacement.

6. How long is my product covered for?

We offer 30 days cover for all of the items within our store. However, products that have been customised, modified or had any additional firmware/software installed are not covered. 

7. I bricked my console, what do I do now?

We generally know how to fix most problems with certain consoles and one of our friendly team members will attempt to help you get it working again. If for any reason we cannot fix it, we can offer the same item at a discounted rate. (we've all done it)

8. What is the best Micro SD Card to use?

We suggest buying a Samsung or SanDisk memory card as most unbranded memory cards are known to fail eventually, so please make sure to backup your data.